Understanding the Rammas System in Dubai

Introduction: What Is Rammas Dubai?

Dubai’s ambition to become a global leader in smart governance has led to the deployment of several cutting-edge digital systems. Among these, Rammas Dubai stands out as a key AI-powered solution designed to transform the way residents and investors interact with government and real estate services.

A five-star restaurant in Dubai will be using an AI chef to create its menu

The chef, named Aiman, will not be cooking but is “trained on decades of food science research” pic.twitter.com/ZBXaDM66Z2

— Dexerto (@Dexerto) July 11, 2025

Developed by the Dubai Electricity and Water Authority (DEWA), Rammas is a virtual assistant that uses artificial intelligence and natural language processing to handle public inquiries 24/7 across various sectors—including real estate, utility management, billing, permits, and customer support. This would ensure a smooth user experience, where people can improve their UAE property value and investments by accessing correct information and assistance.

Table of Contents

• Introduction
• What Is Rammas and Who Operates It?
• How Rammas Enhances Real Estate Services
• Key Features and Technologies Behind Rammas
• Government and Public Service Applications
• Integrations With Dubai’s Smart City Platforms
• Benefits of Using Rammas Dubai
• Case Study: Rammas in Real Estate and Tenancy Queries
• Limitations and User Considerations
• Frequently Asked Questions (FAQs)
• Need Help Building AI Solutions for Smart Cities?

What Is Rammas and Who Operates It?

Rammas is Dubai’s AI-based virtual assistant, launched by DEWA to support customer service and accelerate smart service delivery. It interacts in both English and Arabic, helping users find information, submit requests, and track applications in real time.

Rammas is integrated into:

• The official DEWA website
• DEWA smart app
• DubaiNow platform
• Facebook Messenger, WhatsApp, and even Amazon Alexa
• Kiosks and robots across DEWA service centers

Its mission? To streamline citizen engagement, reduce manual processes, and provide instant, accurate responses.

How Rammas Enhances Real Estate Services

While DEWA’s primary domain is energy and utilities, Rammas extends its support to real estate processes—especially where DEWA documentation and government approvals intersect with property ownership or tenancy.

Common queries Rammas can handle include:

• “What DEWA documents do I need for Ejari registration?”
• “How do I set up electricity and water for my new apartment?”
• “Can I track my security deposit refund?”
• “What are the service charges for my property?”

This AI assistant bridges the gap between real estate needs and government systems, providing transparency and speed to residents, tenants, landlords, and investors.

Key Features and Technologies Behind Rammas

Rammas is built on advanced technologies such as:

• Natural Language Processing (NLP) to understand Arabic and English queries
• Machine Learning for continuous improvement through interaction
• AI Chatbot Architecture designed to personalize answers based on user context
• API integration with DEWA databases and smart city systems
• Cross-platform compatibility (mobile, kiosk, desktop, voice)

This tech stack allows Rammas to offer near-instant responses, reducing the burden on call centers and front-desk staff.

Government and Public Service Applications

Although it started with utilities, Rammas now plays a role in:

• Permit approvals and document validation
• Billing queries and payment assistance
• Service transfers when relocating to a new property
• Sustainability tracking and DEWA consumption reports
• Investor and commercial customer support

With over 6.8 million interactions recorded in 2023 according to DEWA’s smart services report, the system has proven its value in governance automation.

Integrations With Dubai’s Smart City Platforms

Rammas is also deeply embedded in Dubai’s broader smart city ecosystem. It connects with:

• DubaiNow simplifies real estate service by enabling residents manage tenancy, driving licenses, and fines
• RERA & DLD systems, which intersect with DEWA during real estate transactions
• Dubai Paperless Strategy, by reducing the need for in-person applications
• Digital Dubai Authority (DDA) and city-wide e-services

This makes Rammas Dubai a key pillar in the emirate’s ambition to become the smartest city in the world.

Benefits of Using Rammas Dubai

1. 24/7 Real-Time Support

Rammas operates continuously, allowing users to get immediate answers any time of day.

2. Bilingual Language Capabilities

Supports both English and Arabic, ensuring accessibility across Dubai’s diverse population.

3. Fast Processing of Real Estate Requests

From electricity activation to ownership certification, Rammas speeds up documentation.

4. Improved User Experience

Reduces queues, wait times, and confusion for new property buyers or tenants.

5. Integration With Popular Platforms

From WhatsApp to Amazon Alexa, users can engage on platforms they already use.

Case Study: Rammas in Real Estate and Tenancy Queries

Scenario: Fatima, a new tenant in Dubai Marina, moves into a rented unit and needs to activate her water and electricity for the Ejari contract.

Without Rammas: She’d call or visit a DEWA center, wait in a queue, fill forms, and wait 2–3 business days.

With Rammas: She opens the DEWA app, asks Rammas what’s needed, uploads the documents through guided links, and her service is activated in hours.

Result: No paperwork, no travel, and complete digital tracking.

Limitations and User Considerations

While powerful, Rammas has some limitations:

• It cannot handle highly specialized legal disputes or appeals
• Answers may be templated or general in ambiguous cases
• Connectivity to non-DEWA government services is limited (e.g., Land Department)

In complex real estate transactions, human consultants may still be necessary.

Frequently Asked Questions (FAQs)

Is Rammas free to use?
Yes. Rammas is available free of charge on DEWA’s website, app, kiosks, and messaging platforms.

Can Rammas help with real estate purchases?
It can assist with DEWA-related documentation and utilities setup but not with legal property transfer or ownership contracts.

Is it safe to use Rammas for personal information?
Yes. Rammas operates under DEWA’s security standards, using encrypted channels and secure data handling.

What platforms support Rammas?
Rammas is accessible via the DEWA website, mobile app, Facebook Messenger, WhatsApp, and smart home devices.

Want to Navigate Dubai’s Real Estate Systems More Efficiently?

At Homecubes, we specialize in simplifying property ownership and investment processes in Dubai. Whether you’re dealing with DEWA registration, Ejari validation, or navigating blockchain-powered property solutions, we’re building the tools to help you get there—with confidence and transparency.

While our real estate tokenization platform is currently awaiting regulatory approval from VARA, we are committed to helping property buyers and investors understand the digital ecosystem surrounding UAE real estate—including smart tools like Rammas Dubai.

📩 Have questions about how Dubai’s AI and smart systems impact your property journey?
👉 Reach out to our team—we’d love to assist you.